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This policy explains how Vietnam Travel collects, uses, and protects your personal information across our website and booking services.
Contents
1. Introduction
Vietnam Travel ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data when you visit this website or book a tour with us.
By using this website or making a booking, you agree to the practices described in this policy. If you do not agree, please do not use our website or services.
2. Information We Collect
We collect information you provide directly, such as your name, email address, phone number, nationality, passport details (for booking purposes), payment information, and travel preferences submitted through contact forms, booking requests, or newsletter sign-ups.
We also automatically collect certain technical information when you browse our site, including your IP address, browser type, device information, pages visited, and referring website, typically through cookies and similar tracking technologies.
3. How We Use Your Information
We use the information we collect to process and manage your tour bookings, respond to inquiries, send booking confirmations and travel documents, and provide customer support before, during, and after your trip.
With your consent, we may also use your contact details to send marketing communications such as seasonal offers, new itineraries, and travel guides. You can unsubscribe from these communications at any time.
Aggregated, non-identifying data is used to analyze website performance and improve our services, content, and user experience.
5. Sharing Your Information
We share your information with third parties only as necessary to deliver your trip — for example, with hotels, airlines, cruise operators, local guides, and transport providers named in your itinerary.
We may also share information with trusted service providers who support our operations (such as payment processors and email service platforms), all of whom are contractually required to protect your data.
We do not sell your personal information to third parties for their own marketing purposes.
6. Data Security
We apply reasonable technical and organizational measures — including encrypted payment processing and restricted internal access — to protect your personal data against unauthorized access, loss, or misuse.
While we take security seriously, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security of information you transmit to us.
7. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, update, or request deletion of your personal information, as well as to object to or restrict certain processing activities.
To exercise any of these rights, please contact us using the details at the end of this policy. We will respond to verified requests within a reasonable timeframe.
8. International Data Transfers
As an international tour operator, we may need to transfer your information to service providers located outside Vietnam (for example, hotels or partners in destinations you are visiting). We take steps to ensure such transfers are handled with an appropriate level of protection.
9. Children's Privacy
Our website and services are not directed at children under 16. We do not knowingly collect personal information directly from children; information about minors traveling as part of a family booking is provided by, and remains the responsibility of, the adult making the booking.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "last updated" date at the top of this page indicates when the policy was last revised. Continued use of our website after changes are posted constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at hello@vietnamtravel.com or via the Contact page.